Skylord Travel Plc – Booking Terms and Conditions 

Last updated: March 2026 

These Booking Terms and Conditions apply to all travel arrangements booked with Skylord Travel Plc, trading as Skylord Cruise and Holidays. They set out the basis on which we accept bookings and arrange travel services for you. 

By confirming a booking with us, you agree to be bound by these terms. 

Your Key Rights Under the Package Travel and Linked Travel Arrangements Regulations 2018 

If you purchase a package holiday from Skylord Travel Plc, you will benefit from important rights under the Package Travel and Linked Travel Arrangements Regulations 2018. 

These include: 

Full details of your rights will be provided in your booking confirmation and ATOL Certificate where applicable. 

 1. Our Details 

Skylord Travel Plc 
Trading as Skylord Cruise and Holidays 

134 High Street 
Rickmansworth 
Hertfordshire 
WD3 1AN 

Telephone: 01923 883100 
Email: [email protected] 

Company Registration Number: 02321377 

ATOL Licence: 3550 
ABTA Membership: F7090 

Throughout these terms: 

2. Your Booking Contract 

The person making the booking (the Lead Passenger) confirms that they: 

A binding contract is formed once: 

We receive your deposit or full payment; there is no cooling off period 

We will issue a Booking Confirmation Invoice and an ATOL certificate (if you have flights booked as part of your package). 

Please check your confirmation carefully and inform us immediately if any details are incorrect. 

Passenger names must exactly match the names shown on passports. Name corrections may incur supplier fees. 

GENERAL CONDITIONS FOR ALL BOOKINGS 

We take full responsibility for ensuring that proper security measures are in place to protect your information. Relevant information only, for example name, address, special needs/dietary requirements etc. will be passed to your service provider/s (airlines, hotels, transport companies, etc.) to process your booking. 

3. Our Role in Your Booking 

Depending on the travel arrangements booked, Skylord Travel Plc may act in different capacities. 

3.1 Package Holiday Organiser 

Where you purchase a combination of at least two travel services (such as flights, accommodation, cruises, car hire or other tourist services) for a single trip, your booking may constitute a package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. 

In this case we act as the Package Organiser and are responsible for the proper performance of the travel services included in your package. 

3.2 Agent for Third-Party Suppliers 

For certain arrangements we act only as a booking agent for third-party suppliers such as: 

In these cases, your contract will be with the supplier and their own terms and conditions will apply. 

3.3 Single Element Bookings 

Where you book only one travel service (for example accommodation-only or cruise-only), we act as a booking agent, and the booking may not benefit from the protections of the Package Travel Regulations. 

4. Special Requirements 

Any special requirements including: 

must be disclosed at the time of booking. 

While we will pass requests to suppliers, they cannot be guaranteed unless confirmed in writing. 

Passengers travelling with mobility scooters or medical equipment must provide dimensions, battery type and weight for airline or cruise line approval. 

Please let us know if anyone has hidden and physical disabilities as the airline may make provisions to make your travel easier. 

5. Payment Terms 

A non-refundable deposit is required at the time of booking unless full payment is required. Once payment has been made there is no cooling off period. 

The final balance must be paid no later than 14 weeks before departure, unless otherwise stated. 

If the balance is not paid by the due date, we reserve the right to cancel the booking and retain the deposit. 

Some travel arrangements such as: 

may require full payment at the time of booking. 

6. Price Changes 

We reserve the right to correct pricing errors before your booking is confirmed. 

After confirmation, prices may only change due to: 

We will absorb increases up to 2% of the holiday price (excluding insurance). 

If the increase exceeds 8%, you may: 

No price increases will be applied within 20 days of departure. 

7. Travel Insurance 

It is a condition of booking that you obtain comprehensive travel insurance from the time of booking. This must cover the whole cost of your holiday/event and not just the deposit paid.   

Your policy should cover: 

The above list is not exhaustive. 

In any event of having to make a claim before departure or during your holidays you must first contact your insurance company to make them aware of your situation and take their advice.  

We will assist in issuing a cancellation invoice and or advising you of any amendment fees involved in changing your holiday. 

8. Changes by You 

If you wish to change your booking after confirmation you must notify us in writing. 

Changes may incur: 

Some arrangements may not permit changes. 

8.1 Transfer of Booking 

You may transfer your booking to another person provided that: 

Both passengers will be responsible for any additional costs. 

9. Cancellation by You 

All cancellations must be made in writing to [email protected] 

If you have only paid a deposit for anything travelling more than 14 weeks of your departure date, your deposit becomes non-refundable from the time you book your holiday.  

if you have paid in full, there is a sliding scale of cancellation charges which come into effect. We will calculate the charges as per below and see if any refund is due. 

Cancellation charges apply as follows: 

More than 91 days – Loss of deposit from the time of booking and non-refundable 
42 – 90 days – 50% of holiday cost 
16 – 41 days – 75% of holiday cost 
8 – 15 days – 90% of holiday cost 
7 days or less – 100% 

The cancellation charges may not include any non-refundable elements of your booking. If a flight/hotel/tour/event has been paid for in full, these are also deducted from your refund due. 

We will issue a cancellation invoice to you to forward it to your insurance company. 

10. Changes or Cancellation by Us 

Occasionally we may need to change or cancel your holiday. 

If we make a significant change before departure, you will be offered: 

Significant changes may include: 

Minor changes such as airline schedule adjustments are not considered significant. 

11. Flight Changes and Delays 

Flight times are provided for guidance only and may change due to airline scheduling. 

Flight times given at the time of booking are for general guidance only. These can be subject to change as we have no responsibility for the airlines re-scheduling their slots with airports. 

Minor changes:  

We may or may not contact you because this is an automatic change made by the airline. If you have transfers booked, these will be updated accordingly. 

Significant changes:  we will contact you with options to reach a reasonable resolution  

*Change of airport (this does not include a change of regional airport – e.g.: Heathrow to Gatwick etc.) 

*Change of resort airport 

*Change of departure time which results in less time. Meaning your time away is being reduced by 24 hours or more. This does not include delays on the day of departure. 

A significant change may mean having to change hotels or pay the difference in hotel costs if we cannot reach a mutable resolution with you. 

Where we act as the Package Organiser, we accept responsibility for the proper performance of the travel services included in your package. 

However, our liability may be limited in accordance with international conventions including: 

We will not be liable where failure in the performance of the contract is attributable to: 

15. Behaviour 

Passengers must behave responsibly throughout their trip. 

We reserve the right to refuse travel or terminate arrangements without refund if a traveller: 

Any additional costs incurred as a result of such behaviour will be the responsibility of the passenger. 

16. Traveller Responsibilities 

It is your responsibility to ensure that all travellers hold: 

Failure to obtain correct documentation may result in denied boarding or entry and cancellation charges will apply. 

17. Force Majeure / Extraordinary Circumstances 

We are not liable for disruption caused by events outside our control including but not limited to: 

In such circumstances compensation will not be payable. 

18. Excursions 

Excursions or activities booked separately from your package holiday are not part of your package unless expressly stated. 

19. Cruise Holidays 

Cruise itineraries are provisional and may change due to operational or safety reasons. 

Missed ports or itinerary changes do not automatically entitle passengers to compensation from us. 

Any compensation offered by the cruise line will be passed on where applicable. 

Passengers are responsible for returning to the ship before departure times when visiting ports independently. 

20. Event Ticket Holidays 

Where holidays include event tickets (such as concerts or sporting events): 

If an event is rescheduled: 

Tickets may be subject to separate entry conditions. 
 

21. Complaints 

If you experience a problem during your holiday, you must report it immediately to the relevant supplier and notify us as soon as possible. If the issue cannot be resolved locally you must submit your complaint to [email protected] within 28 days of your return. 

22. Linked Travel Arrangements 

In some situations, you may select and pay for travel services separately which do not form a package holiday but may constitute a Linked Travel Arrangement. 

In such cases: 

23. Financial Protection 

We provide financial protection for package holidays in accordance with the Package Travel Regulations. 

Flight-inclusive holidays are protected under the ATOL scheme (ATOL 3550) operated by the Civil Aviation Authority.