Terms & Conditions

Skylord Travel Plc – Booking Terms and Conditions

Last updated: March 2026

These Booking Terms and Conditions apply to all travel arrangements booked with Skylord Travel Plc , trading as Skylord Cruise and Holidays . They set out the basis on which we accept bookings and arrange travel services for you.

By confirming a booking with us, you agree to be bound by these terms.

Your Key Rights Under the Package Travel and Linked Travel Arrangements Regulations 2018

If you purchase a package holiday from Skylord Travel Plc, you will benefit from important rights under the Package Travel and Linked Travel Arrangements Regulations 2018 .

These include:

You will receive all essential information about your holiday before booking.

We are responsible for the proper performance of all travel services included in your package.

You will receive assistance if you are in difficulty during your trip.

If significant elements of your package cannot be provided as agreed, suitable alternative arrangements will be offered where possible.

If we become insolvent, payments you have made will be protected and repatriation will be arranged if your package includes flights.

Full details of your rights will be provided in your booking confirmation and ATOL Certificate where applicable.

1. Our Details

Skylord Travel Plc

Trading as Skylord Cruise and Holidays

134 High Street

Rickmansworth

Hertfordshire

WD3 1AN

Telephone: 01923 883100

Email: info@skylordcruiseandholidays.com

Company Registration Number: 02321377

ATOL Licence: 3550

ABTA Membership: F7090

Throughout these terms:

“we ”, “us ”, “our” refers to Skylord Travel Plc

“you” or “ your ” refers to the lead passenger and all members of the travelling party

2. Your Booking Contract

The person making the booking (the Lead Passenger ) confirms that they:

Are at least 18 years old

Have authority to accept these terms on behalf of all passengers

Accept financial responsibility for the booking

A binding contract is formed once:

We receive your deposit or full payment; there is no cooling off period

We will issue a Booking Confirmation Invoice and an ATOL certificate (if you have flights booked as part of your package).

Please check your confirmation carefully and inform us immediately if any details are incorrect.

Passenger names must exactly match the names shown on passports. Name corrections may incur supplier fees.

GENERAL CONDITIONS FOR ALL BOOKINGS

We take full responsibility for ensuring that proper security measures are in place to protect your information. Relevant information only, for example name, address, special needs/dietary requirements etc. will be passed to your service provider/s (airlines, hotels, transport companies, etc.) to process your booking.

3. Our Role in Your Booking

Depending on the travel arrangements booked, Skylord Travel Plc may act in different capacities.

3.1 Package Holiday Organiser

Where you purchase a combination of at least two travel services (such as flights, accommodation, cruises, car hire or other tourist services) for a single trip, your booking may constitute a package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018 .

In this case we act as the Package Organiser and are responsible for the proper performance of the travel services included in your package.

3.2 Agent for Third-Party Suppliers

For certain arrangements we act only as a booking agent for third-party suppliers such as:

Airlines

Cruise lines

Hotels

Tour operators

Transport providers

In these cases, your contract will be with the supplier and their own terms and conditions will apply.

3.3 Single Element Bookings

Where you book only one travel service (for example accommodation-only or cruise-only), we act as a booking agent, and the booking may not benefit from the protections of the Package Travel Regulations.

4. Special Requirements

Any special requirements including:

dietary needs

mobility assistance

disabilities

medical conditions

must be disclosed at the time of booking .

While we will pass requests to suppliers, they cannot be guaranteed unless confirmed in writing.

Passengers travelling with mobility scooters or medical equipment must provide dimensions, battery type and weight for airline or cruise line approval.

Please let us know if anyone has hidden and physical disabilities as the airline may make provisions to make your travel easier.

5. Payment Terms

A non-refundable deposit is required at the time of booking unless full payment is required . Once payment has been made there is no cooling off period.

The final balance must be paid no later than 14 weeks before departure , unless otherwise stated.

If the balance is not paid by the due date, we reserve the right to cancel the booking and retain the deposit.

Some travel arrangements such as:

flights

cruises

event tickets

promotional fares

may require full payment at the time of booking .

6. Price Changes

We reserve the right to correct pricing errors before your booking is confirmed.

After confirmation, prices may only change due to:

changes in transportation costs (including fuel)

changes in taxes or fees imposed by third parties

exchange rate fluctuations

We will absorb increases up to 2% of the holiday price (excluding insurance).

If the increase exceeds 8% , you may:

accept the change

accept an alternative holiday

cancel for a full refund

No price increases will be applied within 20 days of departure .

7. Travel Insurance

It is a condition of booking that you obtain comprehensive travel insurance from the time of booking. This must cover the whole cost of your holiday/event and not just the deposit paid.

Your policy should cover:

cancellation

medical expenses and or death of a travelling party or family member

Repatriation

curtailment

baggage loss

travel delays

missed connections

Cruising - itinerary changes/ missed port

Every Country you are visiting

pre-existing medical conditions

Covid cover

Event cover

Winter sports/extreme/ high risk activities

Changes in FDCO travel advice

The above list is not exhaustive.

In any event of having to make a claim before departure or during your holidays you must first contact your insurance company to make them aware of your situation and take their advice.

We will assist in issuing a cancellation invoice and or advising you of any amendment fees involved in changing your holiday.

8. Changes by You

If you wish to change your booking after confirmation you must notify us in writing .

Changes may incur:

administration fees

supplier amendment charges

price differences

Some arrangements may not permit changes.

8.1 Transfer of Booking

You may transfer your booking to another person provided that:

we receive reasonable notice before departure

the replacement passenger satisfies all travel conditions

Both passengers will be responsible for any additional costs.

9. Cancellation by You

All cancellations must be made in writing to info@skylordcruiseandholidays.com

If you have only paid a deposit for anything travelling more than 14 weeks of your departure date, your deposit becomes non-refundable from the time you book your holiday.

if you have paid in full, there is a sliding scale of cancellation charges which come into effect. We will calculate the charges as per below and see if any refund is due.

Cancellation charges apply as follows:

More than 91 days – Loss of deposit from the time of booking and non-refundable

42 – 90 days – 50% of holiday cost

16 – 41 days – 75% of holiday cost

8 – 15 days – 90% of holiday cost

7 days or less – 100%

The cancellation charges may not include any non-refundable elements of your booking. If a flight/hotel/tour/event has been paid for in full, these are also deducted from your refund due.

We will issue a cancellation invoice to you to forward it to your insurance company.

10. Changes or Cancellation by Us

Occasionally we may need to change or cancel your holiday.

If we make a significant change before departure, you will be offered:

an alternative holiday, or

a full refund

Significant changes may include:

change of resort

change to a lower standard of accommodation

major change to travel schedule

Minor changes such as airline schedule adjustments are not considered significant.

11. Flight Changes and Delays

Flight times given at the time of booking are for general guidance only. These can be subject to change as we have no responsibility for the airlines re-scheduling their slots with airports.

Minor changes:

We may or may not contact you because this is an automatic change made by the airline. If you have transfers booked, these will be updated accordingly.

Significant changes: we will contact you with options to reach a reasonable resolution

*Change of airport (this does not include a change of regional airport – e.g.: Heathrow to Gatwick etc.)

*Change of resort airport

*Change of departure time which results in less time. Meaning your time away is being reduced by 24 hours or more. This does not include delays on the day of departure.

A significant change may mean having to change hotels or pay the difference in hotel costs if we cannot reach a mutable resolution with you.

On the day or in resort flight changes:

It is an airline's duty to provide a reasonable resolution if your flight is significantly delayed whilst you are in their care.

If your delay is over 2 hours, the airline must aim to provide refreshment vouchers. If your delay is over 3 hours, you may be able to claim compensation from the airline dependent on the reason. (Keep your receipts as proof of expenditure incurred due to your delay)

If your flight is cancelled, the airline must book you onto the next available flight (this may not necessarily be a direct service), and or provide hotel accommodation if it involves an overnight delay. You may be able to apply for compensation directly from the airline on your return.

12. Accommodation Changes

Significant changes include the following:

• Change of accommodation to that of a lower category

• Change of Holiday Resort

• Building work at your accommodation that we believe will affect the enjoyment of your holiday

* NB We will advise you of any major building work outside your accommodation but nearby, if we are aware of it. We cannot be responsible for any general building or maintenance work in your resort that we do not know about, and we will not pay compensation should you encounter such work.

13: Cruise Holidays – Itinerary & Port Changes

Cruise itineraries are provisional and may change due to local conditions.

Missed ports or alterations are considered normal operational changes. No refunds or compensation are payable by us for such changes. Any compensation offered by the cruise line will be passed on. Your insurance may provide coverage for this.

If you have not booked a shore excursion with the cruise line, passengers are responsible for returning to the ship on time. You can check the time you need to be back with the ship crew on disembarkation. We will not pay any compensation.

14. Our Liability

Where we act as the Package Organiser , we accept responsibility for the proper performance of the travel services included in your package.

However, our liability may be limited in accordance with international conventions including:

Montreal Convention (air travel)

Athens Convention (sea travel)

We will not be liable where failure in the performance of the contract is attributable to:

the traveller

a third party unconnected with the services

unavoidable and extraordinary circumstances

15. Behaviour

Passengers must behave responsibly throughout their trip.

We reserve the right to refuse travel or terminate arrangements without refund if a traveller:

behaves in a disruptive or dangerous manner

commits illegal acts

is under the influence of alcohol or drugs

Any additional costs incurred as a result of such behaviour will be the responsibility of the passenger.

16. Traveller Responsibilities

It is your responsibility to ensure that all travellers hold:

valid passports

necessary visas

required vaccinations

any required travel documentation

Travel insurance

Failure to obtain correct documentation may result in denied boarding or entry and cancellation charges will apply.

17. Force Majeure / Extraordinary Circumstances

We are not liable for disruption caused by events outside our control including but not limited to:

natural disasters

pandemics

war or terrorism

strikes

government travel restrictions

In such circumstances compensation will not be payable.

18. Excursions

Excursions or activities booked separately from your package holiday are not part of your package unless expressly stated.

19. Cruise Holidays

Cruise itineraries are provisional and may change due to operational or safety reasons.

Missed ports or itinerary changes do not automatically entitle passengers to compensation from us.

Any compensation offered by the cruise line will be passed on where applicable.

Passengers are responsible for returning to the ship before departure times when visiting ports independently.

20. Event Ticket Holidays

Where holidays include event tickets (such as concerts or sporting events):

ticket terms are governed by the event organiser

programme or line-up changes do not constitute a significant change

cancellation of an event does not automatically entitle cancellation of the holiday

If an event is rescheduled:

Your original travel arrangements remain valid.

Amendment fees may apply for requested changes.

We will minimise charges where possible.

Tickets may be subject to separate entry conditions.

21. Complaints

If you experience a problem during your holiday, you must report it immediately to the relevant supplier and notify us as soon as possible. If the issue cannot be resolved locally you must submit your complaint to info@skylordtravel.com within 28 days of your return .

22. Linked Travel Arrangements

In some situations, you may select and pay for travel services separately which do not form a package holiday but may constitute a Linked Travel Arrangement .

In such cases:

each travel service provider will be responsible for their own service

the booking will not benefit from the same level of protection as a package holiday

23. Financial Protection

We provide financial protection for package holidays in accordance with the Package Travel Regulations.

Flight-inclusive holidays are protected under the ATOL scheme (ATOL 3550) operated by the Civil Aviation Authority.

24. ABTA Membership

We are a member of ABTA (Membership Number F7090) .

This means you have the benefit of ABTA's assistance and Code of Conduct.

More information is available at:

www.abta.com

25. Travel Advice and Government Guidance

Before confirming your booking and before travelling, you should review the latest official travel advice issued by the UK Foreign, Commonwealth & Development Office (FCDO) .

Up-to-date guidance can be found at:

https://www.gov.uk/foreign-travel-advice

26. Website and Pricing Accuracy

We make every effort to ensure the accuracy of information and prices displayed on our website and marketing materials.

However, errors may occasionally occur, and we reserve the right to correct typographical or pricing errors before or after a booking request has been made.

27. Law and Jurisdiction

These booking conditions are governed by the laws of England and Wales .

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.