Privacy Policy

Effective Date: 15th June 2025

Last Updated: 15th June 2025

Company Name: Skylord Travel PLC trading as Skylord Cruise and Holidays

Registered Office: 124 High Street, Rickmansworth, Hertfordshire, WD3 1AB

Company Number: 02321377

Contact Email: privacy@skylordholidays.com

1. Introduction

Skylord Travel PLC, trading as Skylord Cruise and Holidays ("we", "us", "our"), is committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide to Us

Full name, contact details (email, phone)

Postal and billing address

Passport, visa, and travel documentation

Emergency contact details

Payment information (processed via secure platforms)

Medical or accessibility information (where required)

Travel preferences and dietary requirements

b. Information We Collect Automatically

IP address, browser, operating system

Device information and geolocation (if enabled)

Website usage data (via cookies and analytics tools)

c. Information from Third Parties

Travel agents, tour operators, and airline partners

Payment processors

Public sources and third-party marketing platforms (with your consent)

3. Why We Collect Your Information

We use your personal data to:

Manage bookings, payments, and customer support

Provide travel services and required documentation

Communicate important travel updates or changes

Personalise your experience and improve our services

Fulfil our legal and regulatory obligations

Send marketing communications (with your consent)

4. Legal Bases for Processing

We rely on the following lawful grounds for processing your data:

Performance of a contract: To fulfil bookings and travel arrangements.

Legal obligation: For visa, taxation, and regulatory compliance.

Legitimate interests: For business operations and fraud prevention.

Consent: For marketing and special category data where required.

5. Marketing and Communication Preferences

We may send marketing communications where:

You have opted in; or

You are an existing customer and have not opted out.

You can unsubscribe at any time by:

Clicking “unsubscribe” in any email; or

Contacting us at: privacy@skylordholidays.com

We will never sell or share your data with third parties for their marketing purposes.

6. Who We Share Your Data With

We may share your personal data with:

Airlines, hotels, cruise lines, and service suppliers

Insurance companies (where policies are arranged through us)

Government agencies (e.g., immigration, customs)

IT and software service providers

Professional advisers (e.g., accountants, lawyers)

Payment processors (for secure financial transactions)

All third parties are contractually obligated to protect your data in accordance with this policy and the law.

7. International Data Transfers

Some travel service providers are located outside the UK or EEA. Where we transfer your data internationally, we ensure:

An adequacy decision exists; or

Standard Contractual Clauses (SCCs) or other safeguards are in place.

8. Data Retention

We retain your data only as long as necessary for:

Providing travel services

Compliance with legal or accounting obligations

Managing disputes or audits

Typically, we retain customer records for 6 years from your last booking or interaction.

9. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion ("right to be forgotten")

Restrict or object to certain types of processing

Request data portability (where applicable)

Withdraw consent at any time

File a complaint with the ICO at www.ico.org.uk

To exercise any of these rights, contact: privacy@skylordholidays.com

10. How We Protect Your Data

We use a variety of technical and organisational safeguards:

SSL encryption for data transmission

Firewalls and secure hosting environments

Access controls for staff and systems

Staff training in data protection best practices

While we strive to protect your information, no system can guarantee absolute security.

11. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance website functionality

Track and analyse user behaviour (analytics)

Personalise content and marketing (with consent)

You can manage cookie preferences via our cookie banner or your browser settings.

Read our full Cookie Policy for more information.

12. Third-Party Websites

Our website may link to third-party sites. We are not responsible for the privacy practices of such sites and recommend you read their policies before submitting personal data.

13. Children's Data

We do not knowingly collect data from children under the age of 18 without parental or guardian consent. If we become aware of such data being collected, we will delete it promptly.

14 . Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be published on this page with a new “last updated” date. Where appropriate, we will notify you directly.

15. Contact Us

For questions or concerns about this policy or your personal data, contact:

Data Protection Officer

Skylord Travel PLC trading as Skylord Cruise and Holidays

Email: privacy@skylordholidays.com

Phone: 01923 883100

Address: 124 High Street, Rickmansworth, Hertfordshire, WD3 1AB